About Us

Hi, my name is Andy and I am the founder of Cooler Guru - a leading online retailer of wine coolers and associated products. Here I am with my biggest inspirations - my wife Lisa and twin daughters Emily and Scarlett:

Our Vision:

At www.coolerguru.co.uk, our vision is:

'To become the most recognisable name in the wine cooler industry, by offering the best products with the best customer service’.

I have over 20 years experience in customer-facing account and project management roles for multi-million pound projects, and my aim is to offer that same level of support for all Cooler Guru customers. We achieve this by:

  • Assigning a dedicated Account Manager for every order: Every Cooler Guru customer will have a dedicated Account Manager. This means you will have a single point of contact for any questions, queries or concerns, and the Account Manager will take care to make sure your requests are dealt with quickly and fairly. The Account Manager is quite often me, as I have a keen interest in customer service and still lead the customer service function. It’s important to me to ensure Cooler Guru customers are getting the best service. And also an opportunity for me to talk to customers to get their feedback about how we can improve our products and services.
  • Easy To Contact and Fast To Respond: We have standard contact hours for telephone queries but we can be contacted virtually 24-7 by using WhatsApp or text on 07917 083523. If you reach out via WhatsApp or text using this number, we aim to provide a quick and friendly response. You can also reach out via our Contact Us page, or email at info@coolerguru.co.uk. Please feel free to reach out to us with any question or query, we’d love to talk to you!
  • Authorised Dealer status: To give confidence to Cooler Guru customers, www.coolerguru.co.uk is an authorised dealer of every brand that we carry, and we offer a full manufacturer's warranty with every purchase.
  • Satisfaction, guaranteed: We understand what it can be like to purchase online without actually seeing and touching the product itself. So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. And of course, if there are any concerns you can reach out directly to your Account Manager.
  • 100% Safe and Secure Online Shopping: We want you to have 100% confidence when making your purchases with us online. That’s why we offer payment options with the most trusted providers of online transactions. When placing an order on www.goolerguru.co.uk, your credit card information is encrypted and none of the digits of your card is stored.